Frequently asked questions
HOW DO I KNOW IF MY ORDER WENT THROUGH?
After an order is placed, we'll send an order confirmation to your email immediately. If any mistakes were made in ordering, please contact us as soon as possible to rectify the situation. If you haven't received an email, please check your SPAM filter in your email first and then contact us.
WHEN WILL I RECEIVE MY ORDER?
Most shipments take 7-9 working days. We always provide you with a tracking number, so you can follow your parcel realtime. If the dispatch is taking way longer than planned, we will inform you by email.
I NEED TO CANCEL/CHANGE SOMETHING ON MY ORDER. HOW CAN I DO THIS?
No problem—we understand that mistakes can happen! Our team processes and ship orders very quickly, often within one business day for in-stock items. To avoid any delays or issues, we offer a 2 hour window after placing your order where you can request changes or cancellations without any fees.
Please contact us immediately at info@decarba.com, and we’ll do our best to assist you.
Once the parcel has been processed and sent to the post office, we will be unable to make any changes.
I AM MISSING SOME PRODUCTS IN MY ORDER, HOW IS THAT POSSIBLE?
Sometimes it is possible that products will arrive seperatly, because our team works in different warehouses.
If any items are missing from your order, please wait 2-3 before contacting us. Most probably the rest of the items will arrive within these days. If the rest of the items are not there within 3-4 days, please contact us thru email.
We apologize for any inconvenience this may have caused.
WHAT SHOULD I DO IF THE SIZE IS DIFFERENT FROM WHAT I ORDERED?
Please note that the measurement shown on the size chart is around 1-2 cm tolerance. Every product has its size chart on the page, and we use the measurement of cm to measure the product. If they don't fit you well, you could return the items. (Please check our return policy)
NOT SURE ABOUT THE SIZE OR DO YOU HAVE A FIT QUESTION?
Please see our Size Guide nearing the size options on the product page. If you still have specific questions about a fit of an item or measurement guidelines, please email us for more help.
WHAT IF THE COLOR OF AN ORDERED ITEM IS A LITTLE DIFFERENT FROM WHAT I SAW ONLINE?
Our products are photographed by the camera, without adding any filters to the picture. Product color difference depends on your phone or computer screen, but if you are unhappy with your order we will be happy to do a return or exchange.
THE EXPECTED DELIVERY TIME HAS PASSED, WHERE IS MY ORDER?
In most cases, orders are delivered within the expected delivery time. Unfortunately, there can sometimes be delays in the delivery of an order. You can always check the status of your order via the following link:
>>Click here to track your order<<
If you didn’t receive your parcel after 3 days of the expected delivery date, please contact us and we will attend to you.
HOW HIGH ARE THE SHIPPING COSTS?
We are responsible for the shipping costs of the order.
*Sometimes we give away some FREE items as a promotion. We charge €6.95 for shipping to cover the costs.
I AM NOT SATISFIED WITH MY ORDER, CAN I RETURN IT?
Yes, if you’re not satisfied you can return the order, if it is undamaged and unused. You have 14 days to return your order (partially), which takes effect from the moment your order is received. Items in the following categories cannot be returned or exchanged for reasons of hygiene: Rings & Necklace, Socks and Caps.
For more information about returns and our return policy, please check our Refund Policy.
DO YOU REFUND THE SHIPPING FEES?
Unfortunately shipping fees will not be refunded if you decide to return your items. For more information on returns, please check our Refund Policy.
Still not clear ? No worries, Reach out to us.
