Decarba US Refund Policy

Welcome to Decarba US's refund policy! We want to make sure you are satisfied with your purchase. Below you will find all information about the returns process and refunds.

Returns

• You have the right to return your order within 14 days of receipt.
• Please contact our customer service at info@decarba.com to arrange a return within this period.
• The costs for returning products are borne by the costumer, unless the product is defective.
• If the item is defective, we will refund the shipping costs for its return.

Refunds

• After receiving and inspecting the returned products, we aim to process the refund within 5 working days.
• The refunded amount will be refunded to the payment method originally used.

Return conditions

• Returns must be in the original packaging with all accessories.
• The product must not have been used and must be returned in the condition it was received.
• Please ensure that the return is properly packaged to prevent damage during transport.

Responsibility

• We accept no responsibility for any delays or damage during the transit of returned items.
• We recommend that you check the package within 24 hours of receipt and contact us immediately if you have any problems.

Contact

If you have any questions about our refund policy, please feel free to contact us at info@decarba.com. We will do our best to answer your questions as quickly as possible.

 

Vendify Commerce B.V.
Nimrodstraat 13, 5042WX Tilburg, The Netherlands.
VAT: NL866974623B01